Privacy and Confidentiality Notice
January 25, 2012
We at McKesson Canada Corporation ("McKesson Canada") are committed to maintaining the privacy and security of
our customers' personal information. Through this Privacy & Confidentiality Notice, McKesson wants to assure you
of our commitment to privacy and security. Our privacy philosophy is based on the 10 fair information principles
found in the Personal Information Protection and Electronic Documents Act (PIPEDA). We take our responsibility as
regards to personal information very seriously and as such, a privacy officer who is accountable for the
organization's compliance with the 10 fair information principles has been designated.
If we collect information from or about you, we will tell you what information is being collected, how, by whom,
and for what purposes.
We will let you update the personal information you have provided to us. We will also take steps to make sure
that any updates you provide are processed in a timely and complete manner. If we collect personal information
through our sites, we will maintain the information and allow you to update it at any time. We will continue to
work on better access methods to allow you to update your information. Note that some McKesson sites may contain
links to other sites that are beyond our control. Per section 8 of this document, we recommend that you read such
We will give you options about how the personal information you provide to us may be used. Before we use your personal
information for any purpose, we will seek your decision as to whether or not you allow us to engage in that use. To
exercise this choice, we will allow you to notify us of your preferences during the information collection process.
If there are third parties that process McKesson data, we will require them to hold all personally-identifiable
information confidential, and to use our customer information only for the purpose of fulfilling their business
obligation. McKesson does not sell personally identifiable information to third party marketers.
No Collection of Personal Information for Browsing Purposes
McKesson Canada does not collect personal information about you unless you either (i) send an email message to
McKesson Canada; (ii) apply online for a position with McKesson Canada, (iii) use any of the online Customer
Access such as, without limitation, PharmaClik™ or ClientConnect™ or RelayHealth™ amongst others.
We do capture the paths taken as you move from page to page (i.e., your "click stream" activity). Information we
collect on our websites may be used to enhance your use of these websites in ways such as:
- Organize the website in the most user-friendly way
- Customize your browsing experience of this website
- Communicate special offers, information and featured items to you, if you choose to receive such notices
- Respond to your questions or suggestions
Use of Personal Information by Employees of McKesson Canada, McKesson Corporation and other Affiliated Companies
Certain employees will be provided with information about a website visitor in order to serve that visitor's needs
and provide the visitor with information regarding specific products. McKesson Canada's employees as well as those
of McKesson Corporation and other affiliated companies are instructed to use strict standards of care in handling
the personal and confidential information of McKesson Canada's clients. Employees who do not conform to McKesson
Canada's confidentiality rules are subject to disciplinary sanctions which may include dismissal.
YOU HEREBY EXPRESSELY CONSENT TO THE DISCLOSURE BY MCKESSON CANADA OF YOUR PERSONAL INFORMATION TRANSMITTED
THROUGH THIS SITE TO MCKESSON CANADA'S EMPLOYEES AS WELL AS THOSE OF MCKESSON CORPORATION AND OTHER AFFILIATED
COMPANIES LOCATED IN EITHER CANADA OR THE UNITED STATES.
of the site) to estimate its size audience. Cookies are then used to determine the extent of repeated use and the
extent of use by a registered user versus an unregistered user to help McKesson Canada better personalize the contents,
banner, and promotion that you and other users may see on this site. McKesson Canada does not retrieve any information
from your personal computer and will not disclose any of your personally identifiable information except when McKesson
Canada has your permission or under special circumstances, such as when McKesson Canada believes in good faith
that the law requires it. McKesson Canada may disclose account information in special cases when it has reason
to believe that disclosing this information is necessary to identify, contact or bring legal action against
someone who McKesson Canada believes is in violation of McKesson Canada's rights.
Linking to Other Sites
longer in effect. Your browsing and interaction on any other website, including any site that has a link on
McKesson.ca, is subject to the rules and policies of that site. We encourage you to read the rules and policies
of the sites you visit to further understand their procedures for collecting, using, and disclosing personal information.
Risk Related to Internet
We will protect personally identifiable information stored on the site's servers from unauthorized access using
commercially available computer security products (e.g., firewalls), as well as carefully developed security
procedures and practices. Although we use recognized industry safeguards to protect customer personal
information from unauthorized access, loss, misuse and unauthorized alteration and every effort is taken
to ensure that no one else will see or obtain your personal data, complete confidentiality and security
is not yet guaranteed over the Internet. Internet use and communication is subject to interception, loss
and alteration. You acknowledge and agree that McKesson Canada shall not be responsible for any damages
you may suffer as a result of the transmission of confidential or sensitive information over the Internet,
and that any and all communications will be at your own risk.
Customer Service and Recourse
If you have any questions about this Privacy & Confidentiality Notice, our information handling practices, or any other
aspects of your privacy and the security of information, please send an email to
We retain the flexibility to update this Privacy & Confidentiality Notice. McKesson Canada will NOT apply
changes to this policy retroactively to information McKesson Canada has previously collected.