Industry-leading partnership with Auxita simplifies the specialty patient journey

MISSISSAUGA, ON, June 16, 2021 /CNW/ - Today, McKesson Canada is pleased to announce Canada's most robust set of integrated digital solutions intended to enhance specialty physicians' ability to support their patients through their entire healthcare journey. This initiative builds on our ongoing efforts to provide better digital offerings for Canadians.

Supporting British Columbia’s Future Health

Surrey, BC (June 8, 2023) – To support British Columbia’s rising healthcare needs, McKesson Canada opens a new state-of-the-art, 233,000 square-foot facility in Surrey, British Columbia (BC). The new distribution centre (DC) delivers pharmaceutical medications, vaccines, specialty pharmaceuticals, and over-the-counter products to over 1,300 hospitals, clinics, and pharmacies across BC. McKesson Specialty Pharmacy on site manages complex specialty medications, providing quality care for patients across the province.

- New 233,000 square-foot facility ensures expanded capacity to support provincial medication delivery needs long-term and strengthens medication delivery infrastructure

- McKesson Canada’s new distribution centre features industry-leading automation to accelerate fulfillment and increase efficiency and productivity

- Integration of on-site Specialty Pharmacy campus ensures support in rise of complex therapies

As part of McKesson Canada’s distribution modernization plan, $175 million dollars was invested in the development and design of the Surrey DC to integrate industry-leading automation technology and strengthen efficiency and productivity. The DC uses best-in-class technology and processes to increase accuracy, protect against volume fluctuations and doubles potential capacity to over 235,000 units shipped daily. This investment ensures McKesson Canada can meet Canada’s rising need for complex specialized medications and respond to BC’s future healthcare demands, particularly the expected 63 per cent[i] rise in seniors over the next 20 years, who typically have more complex conditions.

“Today, we are showcasing our unwavering dedication to improve health outcomes of Canadians. From strategic concept to operations, McKesson Canada’s Surrey distribution centre is a showcase of innovation that blends the state-of-the-art technology and optimized processes that secure our capacity to support the growing healthcare needs of British Columbians for the long term,” said Joan Eliasek, President, McKesson Canada. “We take great pride in our investment in British Columbia and in our responsibility to deliver lifesaving medications reliably and safely across the province for many years to come.”

State-of-the-Art Technology, Processes and Automation

State-of-the-art automation technology enables more efficient and accurate product picking. The new DC utilizes a system that picks products from over 22,000 storage containers, delivering them directly to the operators who ensure quality and accuracy. The automation process allows for vast quantities of product to flow through the distribution system, with real-time monitoring and forecasting of required product volume levels. Picked products are released and sequenced according to delivery route, all through automation to ensure the right product gets to the right destination for precise just-in-time delivery.

Significant investment has also been made in cold chain storage to support Canada’s rising need for more complex medications that require fridge and freezer storage, such as COVID-19 vaccinations.

The Surrey DC is the last of McKesson Canada’s transformation and modernization initiatives in Western Canada, including building new Edmonton and Winnipeg DCs. Reaching this milestone means that McKesson Canada is prepared to support and react quickly in times of environmental crisis or emergencies like wildfires or flooding. Each McKesson Canada DC in Western Canada has contingency planning to be able to support provinces in the event of a disruption or crisis.

Bedrock of Community and Independent Pharmacy

Just-in-time delivery is a hallmark of the McKesson Canada distribution system, creating an infrastructure that allows for continual flow of goods into the community and reliable access to medication. McKesson Canada’s distribution system has been a key enabler for independent pharmacy. The modernization of the Surrey DC processes, tools and equipment support operational excellence and enhances our customer offering.

“The complexity of just-in-time delivery within an ecosystem that delivers much needed medication to every community in Canada, the next day, every day is extraordinary,” says Jean-Philippe Blouin, Senior Vice-President Pharmaceutical Distribution & Operations, McKesson Canada. “The value and enhanced features of our new Surrey distribution centre ensures that we provide reliable service and further demonstrates our commitment to our patients and our customers in BC.”

The Rise of Specialized Medication Needs

The use of specialty medications and therapeutic treatments for both acute and chronic care patients continues to rise in Canada. In 2021, specialty drugs had a 9.5 per cent growth rate compared to traditional drugs at 2.9 per cent.[ii] The innovative McKesson Specialty Pharmacy provides care to patients from a wide range of therapeutic specialties such as neurology, oncology, immunology and ophthalmology. Molecules are compounded on site in state-of-the-art cleanrooms where hazardous and non-hazardous medications are handled in sterile environments. The integration of the McKesson Specialty Pharmacy in the Surrey DC allows for more efficient access and delivery to patient’s homes, hospitals, and infusion clinics.

Environmental Focus

Situated on 14 acres of land, the new DC office space was designed with consideration for environmental sustainability.  The new DC features LED low energy lighting, low flow water fixtures, underground rainwater collection, native landscaping to support local birds and insects and electric vehicle charging stations.

The Surrey DC employs 180 people and supports additional jobs in partner businesses including transportation.

About McKesson Canada

MISSISSAUGA, ON - January 11, 2024 - Hoffmann-La Roche Limited (Roche Canada) is proud to announce a dynamic collaboration with McKesson Canada (McKesson) which has resulted in solutions that will optimize the patient journey and potentially shorten overall time to therapy.

The two industry leaders brought collaborative teams together for an intensive six-week innovation challenge aimed at removing barriers, enhancing the patient experience, streamlining administrative processes, and expediting reimbursement within existing patient support programs. This collaboration demanded a creative approach to strategically design solutions within the constraints of available resources.

When a patient is diagnosed with a chronic condition or disease like Multiple Sclerosis (MS) or cancer, it can be challenging to navigate the complex healthcare systems. Patient Support Programs (PSPs) work to simplify the process and ease the patient’s experience.

“Roche created this innovation challenge to explore what could be possible in the patient support program space and to see what - with an open-minded partner like McKesson Canada - we could do differently, better, faster for patients,” said Roger Tam, Vice President, Legal, Compliance, and Innovation at Roche Canada. “Design thinking empowered Roche Canada and McKesson Canada employees to frame opportunities and create solutions that will deliver significant value to all stakeholders, especially patients.”

The innovation challenge culminated in a pitch competition, where teams presented their proposals to a seasoned panel of leaders from both Roche Canada and McKesson Canada. The pitches underwent rigorous evaluation, resulting in the prioritization of the highest-scoring proposal for implementation over the next six to 12 months. Ultimately, the panel found all solutions to be compelling enough for implementation; it was simply a matter of determining the optimal timeline for each.

The two winning innovations addressed the cumbersome administrative challenges experienced by both patients and healthcare providers during PSP enrolment. Through streamlined processes, these solutions not only minimize time and redundancy for all stakeholders but also significantly accelerate access to vital therapies.

“When you have a patient with a complex disease, you do everything you can to get them to critical treatment as fast as you can,” said Rebecca Yu, Vice President/General Manager, Biopharma Operations & Customer Experience, McKesson Canada. “The Roche McKesson Innovation Challenge shows what is possible when you change your approach, share a common goal and come together with committed partners. We are tremendously proud of our teams and inspired by the value they have created with new solutions that will positively impact care and experience for patients!”

McKesson Canada is a Patient Support Program partner to Roche Canada and works to simplify a patient’s health journey by helping them to navigate the various healthcare systems, including supporting the administration process to ensure timely access to treatment.

The success of this innovation challenge not only underscores Roche Canada and McKesson Canada’s ability to swiftly implement ideas but also marks a pivotal step towards fostering a proactive culture of idea sharing, collaboration and innovation. Roche Canada and McKesson remain committed to revolutionizing PSPs and setting a new standard for excellence in patient care and experience.
 

About Roche Canada
Patients and science are at the heart of everything we do. At Roche, our passion for science and our commitment to relentlessly pursuing the impossible for patients has made us one of the world’s leading pharmaceutical, in vitro diagnostics, and healthcare technology companies. And we’re adding our expertise in new areas, such as artificial intelligence, real world data collection and analysis and collaborating with many different sectors and industries.

We're an innovator across major disease areas, including oncology, infectious diseases, diabetes, ophthalmology, and diseases of the central nervous system.