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By accepting the following Terms relating to Pharmacy Access, you will then have the ability to link to Pharmacy Access, thereby granting you access to your prescription history for the past 3 years, as well as other personal health information that has been collected and generated by your pharmacist, in each case at the Participating Store you have chosen to link. You may link to Pharmacy Access for more than one Participating Store, in which case you will be granted access to that information for each Participating Store that you have linked. Even though you may have linked Pharmacy Access for more than one Participating Store, each Participating Store will not be able to access your prescription history at any other Participating Store. To receive a comprehensive medication review, you must speak to your pharmacist to ensure they have complete information on your medical history and prescriptions.
If you have linked to Pharmacy Access, you may also use the Mobile App and Program Website to request a refill (“Refill”) of any of your available prescriptions. Refills are subject in all cases to provincial/payor reimbursement eligibility.
You will also be able to submit a photograph of a new prescription to your pharmacist at the Participating Store through the Mobile App (“Photo Rx”). Photo Rx is only available for prescriptions written by a Canadian medical practitioner and cannot be used for prescriptions that contain narcotics and/or are for controlled substances. You must ensure that the photograph quality of any submitted photograph is sufficient to allow the pharmacy staff at the Participating Store to fill the prescription. You must also bring the original prescription to the Participating Store in order to be able to pick-up any prescription submitted through Photo Rx.
You will have the ability to transfer your prescriptions from a non-Rexall pharmacy to a Participating Store or from one Participating Store to another. Please speak to your pharmacist or follow instructions on the Program Website or the Mobile Web. The process of transferring a prescription may take up to 48 hours and a pharmacy team member may contact you to complete the transfer.
The Pharmacy Access features may change from time to time at the sole discretion of the Administrator.
In all cases, the pharmacy staff at a Participating Store will use their professional judgement in dispensing medications and they may require additional information from you or your prescriber before releasing a prescription. For Photo Rx or Refills, the requested pick-up date and time is subject to change based, among other things, on the availability of the medication and the workload of the pharmacy staff at the Participating Store.
The Mobile App may not show all medications that have been dispensed to you. For a comprehensive view of your prescription history at a Participating Store, please visit that Participating Store. Prescription data and information presented in the Mobile App is retrieved from your Participating Store’s pharmacy dispensing software. Technical issues outside of the control of the Administrator and the applicable Participating Store may cause the information to be inaccurate or out of date.
The Mobile App will also allow you to self-report your health information (e.g. heart rate, immunizations, health risk assessments) or the health information of sub-users in a specific section of the Mobile App. The information collected in this section of the Mobile App is intended for your personal use and will not be accessible to the Administrator or any Participating Store.
Access to your personal information is being provided for general informational and record-keeping purposes, to permit you to request a Refill or transfer of your prescription, to permit you to provide your personal health information to physicians and other health care professionals and for intervention by your pharmacist to offer certain patient services. The personal information that you can access does not, nor is it intended to be construed as medical, legal, or other professional advice, opinion or represent your comprehensive or complete medical history.
The Administrator and the Participating Stores do not recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on the Mobile App, the Program Website or in association with the Program.
THE CONTENTS OF THE MOBILE APP AND THE PROGRAM WEBSITE ARE NOT INTENDED TO REPLACE OR SUBSTITUTE FOR THE ADVICE OF YOUR PHYSICIAN, YOUR PHARMACIST OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL. YOU SHOULD SPEAK TO YOUR PHYSICIAN, PHARMACIST OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL, WHO ARE THE BEST SOURCE OF INFORMATION REGARDING YOUR HEALTH-RELATED QUESTIONS. ABSOLUTELY NO INFORMATION CONTAINED OR ACCESSIBLE THROUGH THE MOBILE APP OR THE PROGRAM WEBSITE SHOULD BE CONSTRUED AS TAKING THE PLACE OF YOUR PHYSICIAN'S, PHARMACIST’S OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL’S ADVICE. NEITHER THE ADMINISTRATOR NOR ANY PARTICIPATING STORE IS RESPONSIBLE FOR ANY RELIANCE OR DECISIONS MADE BY YOU BASED ON THE INFORMATION AVAILABLE ON OR THROUGH THE MOBILE APP OR THE PROGRAM WEBSITE.
DO NOT USE THE INFORMATION PROVIDED TO YOU THROUGH THE PROGRAM TO DIAGNOSE OR TREAT A MEDICAL CONDITION OR HEALTH PROBLEM. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THE MOBILE APP OR THE PROGRAM WEBSITE.
IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.
IF YOU BELIEVE THAT THERE IS AN ERROR IN YOUR PERSONAL INFORMATION, INFORM YOUR PHARMACIST OF THIS ERROR IMMEDIATELY.