CountMate - McKesson Canada

Fill up to 160 vials per hour

Simultaneous filling and replenishment

Two multi-tasking robotic arms

Industry-leading accuracy and traceability

Fill up to 160 vials per hour

Simultaneous filling and replenishment

Two multi-tasking robotic arms

Industry-leading accuracy and traceability
Brief Overview
CountMate isn’t just another pharmacy automation robot—it’s a smarter way to automate vial filling.

Efficiency
Increase output with two multi-tasking robotic arms that enable simultaneous filling, photography, labeling, and vial drop off
Flexibility
Minimize down time with two multi-tasking robotic arms that allow for simultaneous filling and replenishment

Safety
Ensure superior protection with an advanced camera system that provides complete vial views from every angle, complemented by secure locking mechanisms

Efficiency
Flexibility

Safety

What is the CountMate automated vial-filling system and how does it work?
The CountMate is a fully automated vial-filling solution designed for pharmacies, equipped with two multi-tasking robotic arms that handle filling, photography, labelling and sorting by patient. It streamlines the end-to-end prescription counting process with accuracy and traceability.

How many vials per hour can CountMate process and what productivity gains can my pharmacy expect?
CountMate can fill up to 160 vials per hour, thanks to its dual robotic arms and simultaneous replenishment capability. That means significant throughput improvements for busy retail or hospital pharmacies.

What safety and accuracy features does CountMate include for pharmacy operations?
The system offers industry-leading accuracy and traceability, including a camera system providing full vial views from every angle, and secure locking mechanisms to ensure safe, compliant operations.

How flexible is the CountMate system for variable prescription volumes and changing workflow needs?
CountMate is built for flexibility: its two robotic arms allow simultaneous filling and replenishment, which helps minimize downtime and adapt to fluctuating prescription volumes while maintaining speed and accuracy.

What types of pharmacies or operations (retail vs hospital) is CountMate best suited for?
Thanks to its high throughput and advanced automation features CountMate is suited for both retail and for hospital pharmacies or centralized fill operations looking to reduce manual counting and increase accuracy.

From a procurement/finance viewpoint, what are the cost-benefit considerations of investing in CountMate?
CountMate is designed to help you increase vial throughput—up to 160 per hour—reducing labor costs, while improving accuracy to minimize waste and lower compliance risk. You’ll also see workflow efficiency gains that translate into faster fill times and the potential for higher margins.

How does CountMate compare with manual counting or semi-automated vial counters in terms of return on investment (ROI)?
Compared to manual or semi-automated systems, CountMate offers substantially higher throughput, automation of multiple steps (counting, photography, labelling, sorting) and lower labour dependency. This translates into faster ROI through labour savings, reduced errors, higher capacity.

What are the technical infrastructure or installation requirements for a pharmacy to deploy CountMate?
Typical requirements would include adequate floor space for the equipment, power supply, network connectivity for software/monitoring, integration with existing pharmacy information systems (PIS), and workflow reconfigurations to support automated fill and sorting.

What have other pharmacies experienced in terms of error reduction or compliance improvements after implementing CountMate?
General benefits include improved traceability, consistent counting accuracy, and reduced manual error risk thanks to the built-in camera verification and robotic precision — leading to better regulatory compliance and patient safety.

How does McKesson Canada Automation provide lifecycle support (including service, maintenance, and upgrades) for CountMate?
CountMate will typically include service contracts, scheduled maintenance, software updates and technical support to ensure uptime and long-term value.

What is the CountMate automated vial-filling system and how does it work?

How many vials per hour can CountMate process and what productivity gains can my pharmacy expect?

What safety and accuracy features does CountMate include for pharmacy operations?

How flexible is the CountMate system for variable prescription volumes and changing workflow needs?

What types of pharmacies or operations (retail vs hospital) is CountMate best suited for?

From a procurement/finance viewpoint, what are the cost-benefit considerations of investing in CountMate?

How does CountMate compare with manual counting or semi-automated vial counters in terms of return on investment (ROI)?

What are the technical infrastructure or installation requirements for a pharmacy to deploy CountMate?

What have other pharmacies experienced in terms of error reduction or compliance improvements after implementing CountMate?

How does McKesson Canada Automation provide lifecycle support (including service, maintenance, and upgrades) for CountMate?
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